Privacy Policy

This Privacy Policy outlines the manner in which BarlowCollins Limited collects, uses, maintains, discloses information collected from, and the legal rights of, data subjects each a “User”, using Our Website

Personal identification information

We may collect personal identification information from Users in a variety of ways. This is including, but not limited to, when Users visit or register on the site, subscribe, fill out a form. As well as in connection with other activities, services, features or resources available on our Site. Users may be asked for their, name, email address, mailing address, phone number and in the case of online booking or enquiries some details of their present and past health issues. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We use Google Analytics to help us monitor visits to the website so that we can make improvements. The information is collected anonymously and includes: the pages visited on our website; how much time is spent on each page and where visitors have come to the website from. If you would prefer us not to collect your data in this way you can opt out by disabling web browser cookies

Web browser cookies

Cookies are small text files that are placed on your computer or other devices by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, some parts of the Site may not function properly.

How do I change my cookie settings? 

Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to change your settings or how to delete cookies that are already on your computer, visit the websites below. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

www.aboutcookies.org or www.allaboutcookies.org.

How we use collected information

BarlowCollins Ltd may collect and use Users personal information for the following purposes:

To improve customer service, personalise user experience, improve our Site, run a promotion, contest, survey or other Site feature i.e. to send Users information they agreed to receive about topics we think will be of interest to them.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures. This is to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. BarlowCollins Ltd may share your information with these third parties for those limited purposes, provided that you have given us your permission.

Third-party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

How do you access your personal information? (Subject Access Request)

You can find out what personal information we hold about you by making a ‘subject access request’. You can also ask us to correct any mistakes in the records we hold about

Subject access requests should be made debi.cox@barlowcollins.co.uk

What about CCTV images of me?

BarlowCollins Ltd does not use CCTV, however there may be CCTV installed at the location where your appointment is held.  You can ask to see CCTV images by making a Subject Access Request to the individual site.

What is the legal basis for processing the data?

All data is processed in accordance with law enforcement, Information Commissioner’s Office guidelines, The Data Protection Act 2018 and General Data Protection Regulation (2016). The lawful basis for processing data includes: –

• Article 6(1)a ‘consent’
• Article 6(1)b ‘contract’
• To be informed
• To access information, we hold about you (unless an exemption applies)
• Rectification
• Erasure
• To restrict processing
• Data portability
• To object
• Not to be subject to automated decision-making including profiling

Complaints

We collect personal information when we receive and investigate a complaint.  We will only use your information to resolve your complaint. We provide reports to our Board and to those who contract with us on complaints received but not in a way which would identify you. We will keep personal information contained in complaint files in line with our retention policy, which is available on request. Our complaints are stored

In the event that you feel BarlowCollins Ltd has not complied with the current data protection legislation, either in responding to your request or in our general processing of your personal information, you should raise your concerns in the first instance in writing to the us at the address below.

If you remain dissatisfied with our response you can contact the Information Commissioner’s Office (ICO) at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF – Helpline: 0303 123 1113 or online at https://ico.org.uk/

BarlowCollins Ltd will be registered with the ICO:

Changes to this privacy policy

We may update this privacy policy at any time. When we do, we will revise the date at the bottom of the page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

How to Contact us

If you have any questions about this Privacy Policy, the practices of our website, or your dealings with our services, please contact us at admin@barlowcollins.co.uk